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Cancellation & Refund Policy

Last updated: 2 March 2026

1. Overview

HCI Talks, operated by Talpro India Pvt. Ltd., offers both free and paid services. This Cancellation and Refund Policy applies to all paid transactions on our platform including HCI Intel reports, CVPRO career services, HireIQ subscriptions, event registrations, and annual memberships. All payments are processed securely through Razorpay.

2. Cancellation Policy

You may cancel an order or subscription under the following conditions:

2.1 Order Cancellation (Before Delivery)

  • Digital reports (HCI Intel): Orders can be cancelled within 2 hours of purchase if work has not yet commenced. Email [email protected] with your order reference number.
  • CVPRO services: Can be cancelled any time before the initial consultation is scheduled. Once consultation is confirmed, cancellation is subject to the refund tiers below.
  • HireIQ Dashboard: As access is granted instantly, cancellation is not possible after activation. You may request a refund within 24 hours if you have not used the service.

2.2 Event Registration Cancellation

  • 30+ days before event: Full cancellation with complete refund
  • 15–30 days before event: Cancellation with 50% refund
  • Less than 15 days: No cancellation refund, but registration is transferable to another attendee at no extra cost
  • Event cancelled by HCI Talks: Full refund processed automatically within 7 business days

2.3 Annual Membership Cancellation

  • You may cancel your annual membership within 14 days of activation for a full refund, provided you have not accessed premium member-only content
  • After 14 days, membership runs for the full annual period and is non-refundable
  • Membership will not auto-renew. You will be notified before your renewal date

2.4 How to Cancel

To cancel an order or subscription, email [email protected] with:

  • Your full name and registered email address
  • Order reference number or subscription details
  • Reason for cancellation

We will confirm your cancellation request within 1 business day.

3. Refund Policy

3.1 Free Membership

Core CXO community membership is free and sponsor-funded. No payment is required for basic membership, and therefore no refund is applicable.

3.2 HCI Intel Reports

HCI Intel reports are digital products delivered electronically upon completion. Refunds are available only if:

  • The report was not delivered within the promised timeline (5 days for Standard, 3 days for Enterprise)
  • The report contains significant factual errors (verified by our editorial team)
  • A duplicate charge occurred due to a technical error

Refund requests must be made within 7 days of delivery.

3.3 CVPRO Career Services

CVPRO services involve human expert consultation and personalized deliverables. Refunds are handled on a tiered basis:

  • Before work begins: Full refund available
  • After initial consultation: 50% refund available
  • After deliverables are shared: No refund, but we will revise the work based on your feedback at no additional cost

3.4 HireIQ Dashboard

  • Within 24 hours (unused): Full refund if dashboard features have not been accessed
  • After usage: No refund, as digital access has been provided

3.5 Event Registrations

For paid events (summits, premium roundtables, galas):

  • 30+ days before event: Full refund
  • 15–30 days before event: 50% refund
  • Less than 15 days: No refund, but transferable to another attendee
  • Event cancellation by us: Full refund within 7 business days

4. Refund Processing

  • Method: Refunds are processed to the original payment method used at the time of purchase
  • Timeline: Approved refunds are initiated within 3 business days. The amount will reflect in your account within 5–10 business days depending on your bank or payment provider
  • Payment gateway: Refunds are processed through Razorpay, our payment processing partner
  • Partial refunds: Where applicable, partial refund amounts will be clearly communicated before processing

5. How to Request a Refund

Email your refund request to [email protected] with:

  • Your full name and registered email address
  • Order reference number
  • Reason for requesting a refund
  • Any supporting details or screenshots

We will acknowledge your request within 1 business day and communicate our decision within 3 business days.

6. Non-Refundable Items

The following are not eligible for refunds:

  • Free membership or free-tier services
  • Digital products already delivered and accessed (unless defective)
  • Event registrations within 15 days of the event date
  • Services where work has been substantially completed
  • Promotional or discounted purchases (unless otherwise stated at the time of purchase)

7. Disputes & Escalation

If you are unsatisfied with our refund decision, you may escalate the matter by:

  • Replying to our refund decision email with additional information
  • Contacting our support team at [email protected]
  • Writing to us at the registered office address provided on our Contact page

We are committed to fair resolution of all disputes and will respond to escalations within 5 business days.

8. Contact Us

For cancellation or refund queries, contact us at [email protected] or visit our Contact page.

Talpro India Pvt. Ltd.
Bangalore, Karnataka, India