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Shipping & Delivery Policy

Last updated: 2 March 2026

1. Overview

HCI Talks, operated by Talpro India Pvt. Ltd., is a digital platform. All our products and services are delivered electronically. We do not ship physical goods. This policy outlines how and when you will receive your purchased products and services.

2. Digital Product Delivery

All products purchased on HCI Talks are digital and delivered via email and/or through your dashboard account:

2.1 HCI Intel Reports

  • Delivery method: PDF report delivered via email and accessible through your member dashboard
  • Standard Reports: Delivered within 5 business days of order confirmation
  • Enterprise Reports: Delivered within 3 business days of order confirmation
  • Confirmation: You will receive an email confirmation immediately upon successful payment, followed by a delivery notification once the report is ready

2.2 CVPro Executive Services

  • Delivery method: Deliverables shared via email and accessible through your member dashboard
  • Initial consultation: Scheduled within 2 business days of purchase
  • Final deliverables: Provided within 7 business days after consultation, depending on service complexity
  • Revisions: Delivered within 3 business days of feedback submission

2.3 HireIQ Dashboard Access

  • Delivery method: Instant access via your HCI Talks account dashboard
  • Timeline: Activated immediately upon successful payment (within minutes)
  • Access credentials: Sent via email with login instructions

2.4 Event Registrations

  • Delivery method: Confirmation email with event details, calendar invite, and access link (for virtual events)
  • Timeline: Confirmation sent within 1 hour of successful payment
  • Reminders: Event reminders sent 7 days, 1 day, and 1 hour before the event

2.5 Annual Membership

  • Delivery method: Full platform access activated through your member account
  • Timeline: Activated within 1 business day of payment confirmation and membership approval
  • Welcome kit: Digital welcome pack sent via email upon activation

3. Delivery Failures

If you do not receive your product within the stated delivery timeline:

  • Check your spam/junk email folder for delivery notifications
  • Log in to your HCI Talks dashboard to check if the product is accessible there
  • Contact us at [email protected] with your order reference number

We will re-deliver the product or resolve the issue within 24 hours of receiving your support request. If we are unable to deliver the product, you are entitled to a full refund as per our Cancellation & Refund Policy.

4. Order Confirmation

Upon successful payment, you will receive:

  • An instant payment confirmation email with your order reference number
  • A payment receipt from Razorpay (our payment processing partner)
  • A delivery notification email once your product or service is ready

5. Geographic Availability

Since all our products are digital, they are available for purchase from anywhere in the world. All prices are listed in Indian Rupees (INR). There are no additional shipping or handling charges.

6. Currency & Taxes

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable GST (Goods and Services Tax) as per Indian law.

7. Contact Us

For delivery-related queries, contact us at [email protected] or visit our Contact page.

Talpro India Pvt. Ltd.
Bangalore, Karnataka, India